1895 Preston White Drive, Suite 101 Reston, Virginia 20191
Customer Engagement
EVAS Sales for
Commerce Websites
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Conversational E-Commerce & Live
Shopping

A new way for vendors to engage customers visually, delivering the power of PERSUASION through personal interaction, like the real-world consultative sales experience

Key Benefits
  • Boost Conversion Rates, Leads and Sales – Deliver the power of PERSUASION to shape customer’s opinion and decision to buy
  • Increase Margins by Selling Direct – Remove the middleman to increase profit margins and to own customer relationships
  • Increase Salesforce Productivity – Utilize your salesforce idle time to serve online customers
  • Improve Brand Appeal and Customer Loyalty – Build authentic and lasting relationships with online clients for repeated sales and higher customer retention
How it works

Easily embedded into websites, EVAS Sales provides:

  • Unique virtual meeting spaces for pre-sales, sales, and post sales live interactions
  • Virtual showrooms for live marketing events
  • Dynamic A-Z branding for any number of sales channels and websites
  • Smart routing rules for multiple sales teams, sessions, work hours, and other conditions
  • Advanced customer and sales analytics
Features
Description
Customer Engagement

Embedded virtual retail spaces

Website embedded virtual retail spaces where customers can instantly contact live agents.

Embedded virtual showrooms

Website embedded virtual showrooms for live marketing and educational webinars.

Embedded live previews (coming soon)

Website embedded video previews of virtual retail spaces and virtual showrooms to encourage customer engagement.

Recorded webinar and chat APIs

Easy to use APIs for playing recorded webinars and chats.

Web co-browsing (coming soon)

Sinchronized among participants website browsing while in a meeting.

Meeting spaces

Meeting rooms with video, chat and other tools where agents can engage with customers visually and guide them along their shopping journeys.

Meeting appointments

Agents can instantly create follow up virtual meetings with customers.

Personalized virtual rooms

A personalized virtual rooms can be created for each new customer.

Appointment scheduling (coming soon)

Customers can schedule appoints with agents through an appointment management system.

Secure lobby with chat

Participants can be placed in a waiting room and agents can control who joins.

Customer registration form

A custom registration form can be provided before customer joins a virtual retail space.

Showroom event registration (coming soon)

A custom form for showroom event registration.

Cloud recording

Recording of sessions and events to the cloud.

Agent management

A web portal for managing users and other resources.

Interface access control

Full control of the functionality seen by or accessible to participants.
Tracking

Internal visitor tracking

Unique ID is assigned to each visitor for historical records, preference tracking, and other information.

External visitor tracking

Incoming visitor embedded virtual showroom webpage details for extended analytics.
Branding & Marketing

Branding profiles

Each virtual retail space or showroom instance can be assigned a unique branding profile that includes logos, backgrounds, and other resources for seamless customer-facing branding experience.

Marketing profiles (coming soon)

Each virtual retail space or showroom instance can be assigned a unique marketing profile that includes ads and video content to inform, educate, and inspire your customers.
Intelligent Routing

Virtual retail space business hours

Localized business hours can be set for each virtual retail space to limit its availability.

Agent business hours (coming soon)

Localized business hours can be configured for each agent to limit its availability.

Agent presence (coming soon)

Agent availability-based routing.

Conditional routing rules (coming soon)

Visitors can be routed to appropriate meeting spaces based on the topics, agent skills, agent availability, time, geo-location, and other conditions.

Routing to specific agent

Customers can be routed to specific agents for easy follow up meetings.
Analytics

Conversational analysis (coming soon)

Participant attention, sentiment, and dialog acts analytics.

Multimodal engagement analytics (coming soon)

Artificial Intelligence based image and speech processing for improved communications, customer insights, and agent productivity analysis.

Digital Twin of a Customer (DToC) profiling (coming soon)

Valuable data for virtual customer representation models, helping to learn and anticipate customers’ behavior and experience.

Talking time

Participants’ talking time stats for agent productivity analysis.

Session details

Detailed information about each session.
Other Features

All features of EVAS Meeting Business

See EVAS Meeting Business.
Integrations

CRM integrations (coming soon)

Integrations with popular Customer Relationship Management (CRM) solutions.

Google Ad Manager integration (coming soon)

Integration with Google Ad Manager to deliver ads as part of the marketing profiles.

Consultative Sales Experience

Retailers can boost conversion rates 10x or more by guiding customers along their shopping journeys, augmenting their opinions about products and influencing their decision to buy – the missing piece of modern e-commerce

Virtual Retail Spaces

Your sales team can visually and verbally engage with customers as soon as they come to your website, or at any time they need to discuss their shopping needs. Whether you are a sole operator or have large distributed sales teams, serving clients around the world; and whether you sell one or hundreds of products through multiple websites and brands, our virtual retail spaces can help you sell more.

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Virtual Showrooms

Modernize your sales and marketing with on-demand and scheduled webinars. You can invite hundreds of people to your live or recorded events. Embed and promote your events through different brands and multiple websites, while your customers will have authentic continuous branding experience throughout their journey

Easy Integration

EVAS Sales can be easily integrated into any website by simply adding a few lines of code. We also provide assistance to clients that have complex workflows or special requirements. Virtual retail spaces can be embedded with each product, product list, web page, or in any other way you may need. There are also plenty of options and templates to accommodate your pre- in- and post-session logic.

Customizable Interface Design
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You can customize customer facing embedded components, such as forms, buttons, agent profiles and notifications to match your brand and website design. You can also customize the legal disclaimers to meet your requirements.

Advanced Features

EVAS is powered by Artificial Intelligence (AI). Recognizing higher-level features (dialogue acts, gestures, emotions) from the lower level (words/speech, movements, facial features), EVAS is working to improve social interactions and to provide multimodal engagement measurement. As a result, vendors will gain valuable knowledge about their customers, enhancing the sales and marketing strategies, while customers will receive a better service.

More Information

We are helping our clients to do their work quickly and securely. If you have questions about our products, please contact our sales team using the Contact Sales button below or simply call us. If you are an existing customer, you can open a support request in your user portal. If you don’t have access to your portal, you can always contact our support at support@eval.live. We are looking forward to hearing from you. Our support is available 7 days a week. Also you can use this form to contact support.

We are helping our clients to do their work quickly and securely. If you have questions about our products, please contact our sales team using the Schedule a Demo form above or simply call us. If you are an existing customer, you can open a support request in your user portal. If you don’t have access to your portal, you can always contact our support at support@eval.live. We are looking forward to hearing from you. Our support is available 7 days a week. Also you can use this form to contact support.

Unless otherwise noted, taxes are not included. Prices and benefits are subject to change without notice and additional fees may apply. The products and services are subject to availability in your country or region. EVAS solutions may require additional software, hardware, services and/or Internet connection. Some advertised features may not be available, and results may vary. EVAS can make changes to specifications, descriptions, products, and services at any time without notice. All features and services are subject to reasonable and acceptable use policies.

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