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People teams

Answers for every employee, and a person when it matters

An Avatar Studio avatar answers common policy and benefits questions from the brief we write with you, in English or Spanish, and brings in a person from your team, in the same call, when the question needs one.

YOUR POLICIES, LEAVE AND SIGN-INAskAnswerVerifyEscalateAVATAR STUDIOGUARDRAILSYour policiesThe only sourceSource namedIn every answerIdentityBefore anything personalSensitive topicsGo to a personRetentionOnly as long as usefulYour intranetApp, web or emailANSWERBALANCEHR CASEANSWEREDPersonal details onlyafter proofLEAVE BALANCE9 daysIdentityConfirmedSourceLeave policyShared withEmployee

What’s at stake

Where the work gets stuck today.

The same questions, every day

Leave, benefits and policy questions fill the HR inbox and wait for an answer.

Answers vary by who you ask

The same policy question gets a different answer depending on who picks it up.

Hard questions need a person

Some conversations shouldn’t be handled by software at all.

How EVAS helps

The products and services that do the work.

Avatar Studio

Employee help, any hour

  • Answers from its brief, and offers a person when a question goes beyond it
  • Voice or text, in English or Spanish
  • A person from your team joins the same call when needed
  • On your intranet or in your web app

SEE IT AT WORK

A person for anything personal

  1. 1Common policy questions answered from its brief
  2. 2Anything personal goes to a person from HR
  3. 3A report for HR after every conversation
See it with your data
Employee help avatarlive conversation
Can I carry unused vacation days into next year?
Under the leave policy, up to five days carry over and must be used by March 31. For your own balance, I can bring in someone from HR now.
Yes, please.
Dana from HR is joining us now.

Anything personal goes to a person from HR

How it works

  1. STEP 1AskAn employee asks in their own words
  2. STEP 2AnswerFrom the brief we write with you
  3. STEP 3EscalateA person from HR joins the same call
  4. STEP 4Follow upA report with the question and the next steps

Guardrails built in

The avatar answers from the brief we write with you and offers a person when a question goes beyond it. Personal and sensitive questions are for your team: the avatar offers to bring someone in.

Visit the trust center
Answers from its briefAsks before bringing in a personA person for anything personalEnglish and SpanishRuns only on your approved domains

What changes

Routine questions answered at once

HR time spent where people need it

One consistent answer from your policies

Questions answered in the employee’s language

Questions we hear

Where does the avatar get its answers?

From a brief we write with you from your policies. When a question goes beyond it, it offers to bring in a person.

Can it look up an employee’s own records?

Not out of the box. Personal questions go to a person from your team, who can join the same call.

Can someone from HR take over?

Yes. A person joins the same conversation by link, by phone, or by calling in.

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